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Thanks for coming back.....next Mirroring - You may not know it, but we are attracted to those people who are similar to ourselves. The tool of mirrowing can be used to build rapport with people . The secret is not to mimic the other person but to appear at ease with the other person by copying their movements a few seconds or a few minutes after them (rather than immediately).
- You can also mirror peoples language based on a technique called Neuro Linguistic Programming. People commonly use three language bases to communicate with verbally;
- Visual; thinking in pictures
- Kinaesthetic; thinking in feelings
- Auditory; thinking in sounds
- Some examples are;
Visual; I see what you are saying, Thats very clear to me, That looks good.
Kinaesthetic; It doesn't feel right, I feel the need to, I haven't quite grasped your idea yet.
Auditory; I hear what you are saying, I think my people will be able to tune in to that one, Tha sounds good to me.
- Gestures are also non-verbal cue to what a person is thinking. Hand to face movements such as holding your chin or scratching your face can mean that people aren't totally convinced with what you are saying and may need some more information. A simple touch of the nose could mean that you /they aren't being truthful. A lot of us move our heads when we are talking to ge approval from others. If you want to look powerful try to keep your head movements to a minimum.
Telephone Communication; - On the phone your voice accounts for 84% of your impression vs 38% face to face.
- The first few seconds are crucial, make sure you are polite and try to get receivers attention quickly as possible.
- Keep it simple, you are more likely to succeed in your goal if the person on the other end fully understands what you require.
- Be natural, try toaking naturally and without a script.
- Practice makes perfect.
- Don't go blank, use notes for persuasive words, phrases, discussion areas etc.
- Avoid insulting the receiver, by using comments like "did you undertand that" and "are you following what I'm saying". Use something like "did i explain that clearly".
- Build trust, be friendly, concerned, assure, praise and thank them!
- Respect the gatekeeper, which is any person between you and the contact in the company that you are calling (usually the receptionist/secretary or PA.....yep i have been there and taken all sorts of abuse!!).
- Always return calls, even if others don't, show you are different by returning calls asap.
- The 3 P's to get what you want from Conversation;
- Preparation; Be clear, write a list,
- Practice; Rehearse your script/questions, do it in front of the mirror or on tape.
- Poise; Project confidence, remove all distractions....the kids!!, stay calm, Listen and observe, be gracious and grateful, be aware of your body language/tone of voice. Thats about all I have for communication....just a couple of points!! hope this help you all. If anyone has anything to add or comments please feel free to add. Leigh |
