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Hello All I have finally found the time to give you some more knowledge I have been learning.....first up COMMUNICATION; - Communication is vital to business success. You can improve your communication skills by putting some thought into your verbal and no-verbal communication.
- 55% of a message is transmitted by non-verbal communication (body language); 38% of a message is conveyed by vocal intonation and inflection; 7% is transmitted to the receiver via the actual words.....keep this in mind next time you are selling yourself to a potential client.
- We start to make up our minds about other people within seven (7)seconds of meeting them.... so think about what sort of impression do you think you make on other people when they first meet you?? is it Assertive, Aggressive, Confident, Shy, Well-groomed, Arrogant, Intelligent, Talkative, Enthusiastic, Nervous??
- How aware are you of all the verbal and non-verbal signals you are sending out? eg do you use "um" or "like" or "you know" a lot in conversation? Do you speak fast when you are nervous, smoother your hair, avoid eye contact?? you probably aren't aware of these habits. Ask someone who knows you well or video tape yourself and find out your communication habits.
- Good posture makes you look confident and in control. Bad posture can say something about your state of mind eg if you stand with your shoulders hanging, arms folded and leaning to one side, it will look as if you aren't interested in whats going on.
please see next post for more communication... Leigh |
Wonderful tips there!